Duties & Responsibilities:

• Serve as the first point of contact for service requests, assisting clients and scheduling jobs.
• Maintain service records and update documentation to ensure accuracy.
• Support field technicians by preparing equipment, organizing tools, and ensuring a smooth workflow.
• Handle basic troubleshooting of storage devices and system diagnostics.
• Perform inventory management, ensuring all necessary supplies and equipment are available.
• Occasionally travel on-site to assist with service-related tasks.

Qualifications & Skills

• Must be 18 years or older and meet insurance bonding requirements.
• Possess a valid class 5 driver’s license with a clean abstract.
• Basic technical and troubleshooting knowledge, particularly regarding hardware and storage systems.
• Strong communication skills (written & verbal).

Compensation & Benefits:

• Competitive salary based on experience.
• 100% employer-paid medical & dental benefits.
• Annual performance-based bonus opportunities.
• Additional perks may include:
• Company vehicle access for work-related travel.
• Company-issued mobile device.

This is an excellent opportunity for someone looking to expand their technical and operational skill set in a dynamic service environment. If you’re detail-oriented, proactive, and eager to support both clients and field teams, we encourage you to apply!

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Calgary, AB T2X 1P1: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Experience:

• IT support: 2 years (preferred)
• Customer service: 3 years (preferred)

Language:

• English (required)

Licence/Certification:

• CompTIA A+ (preferred)
• A++ (preferred)
• Class 5 Licence (required)

Work Location: In person